At Redwood & Finch, we place great importance on high-quality products and excellent customer service.
Below are the terms of our Exchange and Refund Policy, applicable worldwide.
Exchanges
You may request a product exchange within 15 calendar days of receiving your order.
Items must be in perfect condition, unused, and returned in their original, undamaged packaging.
To initiate an exchange, please contact our customer service team at contact@redwoodefinch.com, including your order number and the reason for your request.
Return shipping costs are the responsibility of the customer, except in cases of defective products or shipping errors caused by Redwood & Finch.
Refunds
You may request a refund within 15 calendar days of receiving your order.
Products must be returned in the same condition in which you received them — unused and in their original packaging.
Once the product has been received and inspected, the refund will be processed within 7 to 10 business days.
Original shipping costs are non-refundable, except in cases of defective products or shipping errors caused by Redwood & Finch.
Defective or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact our customer service immediately.
In these cases, Redwood & Finch will cover the return shipping costs and arrange a replacement or refund without complications.
Exceptions
Certain products may not be eligible for return or exchange for hygiene or safety reasons, such as personal care or intimate items.
Specific conditions will be indicated in the product description of each affected item.
Contact
For questions regarding exchanges or refunds, you can reach us at:
📧 Email: contact@redwoodefinch.com
🌐 Website: www.redwoodefinch.com
Redwood & Finch — Your satisfaction is our highest priority. We handle every request with care, efficiency, and transparency.
