🌐 Website: www.redwoodefinch.com
Orders
How can I place an order?
Shopping at Redwood & Finch is simple and fast: select the desired product, add it to your cart, enter your shipping information, and choose your preferred payment method.
You will then receive a confirmation email with all the details of your order.
Can I change or cancel my order?
If you wish to change or cancel an order, please contact us as soon as possible at contact@redwoodefinch.com.
We will do our best to assist you, provided your order has not yet been shipped.
Shipping
How long does it take for my order to arrive?
Delivery times depend on your location and the selected shipping method.
Orders are typically delivered within 5 to 10 business days with standard shipping or 2 to 5 business days with express shipping.
Do you ship internationally?
Yes, we ship to multiple international destinations.
Shipping costs and delivery times vary by country and are displayed during checkout.
Can I track my order?
Yes. Once your order has been shipped, you will receive a tracking number that allows you to monitor the delivery status in real time via carriers such as DHL, UPS, FedEx, or USPS.
Returns and Refunds
What is your return policy?
We accept returns within 30 days of receiving your order, provided the products are unused and in their original condition.
How do I request a return?
Send an email to contact@redwoodefinch.com with your order number and the reason for the return.
We will provide you with the necessary instructions to return the package.
How long does the refund take?
Once your items have been received and inspected, the refund will be processed within 5 to 10 business days, depending on your original payment method.
Payments
What payment methods do you accept?
We accept credit cards (Visa, Mastercard, etc.), PayPal, and other secure payment options available at checkout.
Is payment secure at Redwood & Finch?
Yes. All transactions are processed through encrypted SSL connections that ensure the protection of your personal data.
Security and Privacy
How do you protect my personal data?
At Redwood & Finch, we respect your privacy and handle your data in accordance with applicable data protection laws in the jurisdictions where we operate.
Your data is never shared with third parties without your explicit consent, except where required by law.
Contact
How can I contact Redwood & Finch?
You can reach us at contact@redwoodefinch.com or through our contact form:
🌐 www.redwoodefinch.com/contact
Our team will get back to you as soon as possible.
Customer Service Hours:
🕘 Monday to Friday: 9:00 AM – 6:00 PM (local business hours)
🚫 Saturday, Sunday, and public holidays: closed
Redwood & Finch — Your trusted boutique for secure and elegant online shopping.